Enjoy free worldwide shipping - class delivered to your door.
WE ARE HERE TO ANSWER YOUR QUESTIONS
Find answers to all your questions about shipping, delivery times, and track & trace information.
SHIPPING & TRACKING
When will I receive my order?
At Valoistre, we prioritize fast and reliable service. All orders are processed and dispatched within 24-48 hours. Shipping typically takes 5-7 business days, depending on your location. Please note that we currently ship to most countries, excluding certain islands.
You’ll receive detailed delivery information during checkout and in your confirmation email.
Do you ship internationally?
Yes, we offer worldwide shipping at no additional cost.
Do you ship to my country?
If your country is available at checkout, we can ship to you. Countries we cannot ship to have been excluded from the checkout process.
Discover all the details about our return and exchange policy, as well as product warranty information.
RETURNS & EXCHANGES
What are the return rules?
You can return any product within 30 days - no questions asked. We do not charge return or handling fees. Customers are only responsible for covering the cost of the return label.
For more details or assistance, feel free to contact our support team.
How returns work
Returning an item is simple. Just use our contact form, and our support team will guide you through the process.
Return Address: Please note that the return address may differ from your location and he location from which your order was shipped.
Important: Please contact us first before sending any returns. We need to create an internal ticket to process your refund.
When will I get my money back?
Once we received your return, we will send you money back the day the return package arrives. It may take up to 3-5 business days for the bank to process this.
When will I receive my cashback?
In some cases, we offer cashbacks to make returns easier and to compensate for any dissatisfaction.
Once your cashback is approved, it will be reflected in your bank account within 3-5 business days. You will also receive an email notification once the cashback has been processed.
Here you'll find all the essential information and answers to any questions regarding our products and store.
PRODUCT & STORE INFORMATION
What size should I get?
All our clothing follows standard sizing, and most products include a custom size chart for your reference. For the best fit, we recommend ordering one size up, as our clothes are tailored to fit the body. Choosing a larger size ensures comfort and a better fit.
Our Shoes & Loafers are true to size. Keep in mind that loafers don’t have laces, so they should fit snugly. If you're unsure, we suggest going one size up for loafers to avoid them being too tight. For half sizes, consider going up 0.5 size for a more comfortable fit.
To find your perfect shoe size, check the foot length in CM or INCHES provided. These measurements are 100% accurate for our shoes.
Where are the products made?
To offer you fair pricing while staying true to our "Every man deserves timeless elegance" philosophy, we source our fabrics and materials globally. Different markets provide different pricing for high-quality fabrics, allowing us to offer you the best value without compromising on quality.
How can I pay?
We offer a variety of trusted payment methods for your convenience:
- All major credit cards
- IDeal
- Apple Pay
- ShopPay
Rest assured, we've implemented extra security measures to ensure that your checkout process is encrypted and safe.
Do you have social media?
Yes, we currently have two official social media channels:
- Instagram: @valoistre
- TikTok: @valoistre
Follow us for the latest updates and exclusive content!
STILL NEED SUPPORT?
If you didn’t find the answer to your question or need personalized assistance, feel free to send us a message through our contact page. We’re here to help!
SATISFIED OR REFUNDED
Not satisfied? Return within 30 days for a full refund.
CUSTOMER SERVICE
Dedicated support, Monday to Friday, 9 AM to 6 PM.
SECURE PAYMENTS
Shop with confidence - secure payment methods guaranteed.
FREE SHIPPING
Enjoy free worldwide shipping - class delivered to your door.
SATISFIED OR REFUNDED
Not satisfied? Return within 30 days for a full refund.
CUSTOMER SERVICE
Dedicated support, Monday to Friday, 9 AM to 6 PM.
SECURE PAYMENTS
Shop with confidence - secure payment methods guaranteed.